ibetph Privacy Policy

1. Introduction

Welcome to ibetph. We are a PAGCOR-licensed online gaming platform operating at https://ibetph.cam, dedicated to providing Filipino players with a safe, transparent, and enjoyable gaming experience. We offer sports betting, live casino, JILI slots, bingo, and sabong to players across Metro Manila, Cebu, Davao, Quezon City, Makati, and throughout the Philippines.

This Privacy Policy ("Policy") explains how ibetph ("we", "us", "our") collects, processes, stores, shares, and protects your personal information when you access or use our platform, mobile applications, and related services. This Policy applies to all registered users, visitors to our website, and any individual whose personal data we process in connection with our services.

By registering an account, accessing our website, or using our gaming services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this Policy, please discontinue use of ibetph immediately and do not register an account.

This Policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and applicable issuances by the National Privacy Commission (NPC).

2. Information We Collect

ibetph collects personal information that is necessary to provide our gaming services, comply with regulatory obligations, and ensure the security and integrity of our platform. We collect information in the following categories:

2.1 Information You Provide Directly

• Account Registration: Full legal name, date of birth, gender, nationality, username, password, and security questions when you create an ibetph account.
• Contact Details: Email address, mobile number, and residential address (including city and province within the Philippines).
• Identity Verification (KYC): Government-issued ID (PhilSys National ID, passport, driver's license, SSS/GSIS ID, or similar), selfie photos, proof of address, and source of funds documentation as required by PAGCOR regulations and anti-money laundering laws.
• Financial Information: Payment method details such as GCash account number, PayMaya account, bank account details (BPI, BDO, Metrobank), and card information (Visa, Mastercard) used for deposits and withdrawals. We do not store full card numbers — payment card data is handled by our PCI-DSS compliant payment processors.
• Communications: Records of your correspondence with our customer support team, live chat transcripts, feedback submissions, and responses to surveys or promotions.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, game sessions played, betting history, session duration, click-through patterns, search queries within the platform, and features accessed.
• Location Data: Approximate geographic location derived from your IP address, used to verify that you are accessing our services from within the Philippines as required by our PAGCOR license.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to maintain your login session, remember preferences, and analyze platform usage. See Section 9 for our full Cookies Policy.

2.3 Information From Third Parties

• Identity verification data from KYC service providers and government databases used for age and identity confirmation.
• Fraud screening and risk assessment data from authorized third-party services.
• Payment verification data from payment processors and financial institutions.
• Publicly available information used to comply with anti-money laundering (AML) requirements under Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments.

3. How We Use Your Information

ibetph uses your personal information for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

Purpose	Lawful Basis
Account creation, authentication, and management	Performance of contract
Processing deposits, withdrawals, and game transactions	Performance of contract
Identity verification and KYC compliance	Legal obligation (PAGCOR, AMLC regulations)
Fraud detection, security monitoring, and platform integrity	Legitimate interests / Legal obligation
Customer support and dispute resolution	Performance of contract
Responsible gaming monitoring and player protection	Legal obligation / Legitimate interests
Sending transactional notifications (deposits, withdrawals, security alerts)	Performance of contract
Sending promotional offers, bonuses, and marketing communications	Consent (you may opt out at any time)
Platform analytics and service improvement	Legitimate interests
Legal and regulatory reporting obligations	Legal obligation

4. How We Share Your Information

ibetph does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your information with the following categories of recipients only to the extent necessary for the stated purpose:

4.1 Regulatory and Government Authorities

We are required by law to share certain information with PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine government authorities when mandated by law or court order. We cooperate fully with lawful requests and are obligated to report suspicious transactions under the Anti-Money Laundering Act.

4.2 Service Providers and Processors

We engage carefully vetted third-party service providers who process data on our behalf under strict contractual obligations and data processing agreements consistent with the Data Privacy Act of 2012. These include:

• Payment processors (GCash, PayMaya, bank transfer services, card networks)
• Identity verification and KYC service providers
• Fraud prevention and risk management platforms
• Cloud hosting and infrastructure providers
• Customer support and live chat technology providers
• Email and SMS communication platforms
• Website analytics services

4.3 Game Software Providers

Certain game providers whose products are available on ibetph may receive limited technical data necessary to deliver the gaming experience, such as player session identifiers and game results. These providers are contractually prohibited from using this data for any purpose other than delivering the gaming service.

4.4 Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of assets involving ibetph, your personal information may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy. We will notify you of any such change via email or prominent notice on our platform.

5. Data Retention

ibetph retains your personal information for as long as your account is active and for a minimum period of five (5) years following account closure, in accordance with PAGCOR licensing requirements and the Anti-Money Laundering Act. Certain records, including financial transaction records and KYC documentation, may be retained for up to ten (10) years as required by applicable laws.

When your data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, we will securely delete or anonymize your personal information. Anonymized data that cannot be re-identified may be retained indefinitely for statistical and analytical purposes.

6. Data Security

Protecting your personal information is a top priority at ibetph. We implement a comprehensive set of technical, organizational, and administrative security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our platform is encrypted using TLS 1.2 or higher (HTTPS). Sensitive data stored in our systems is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within ibetph is strictly limited to authorized personnel on a need-to-know basis. All staff with access to personal data undergo regular privacy and security training.
• Two-Factor Authentication: We offer and encourage two-factor authentication (2FA) for all ibetph accounts to prevent unauthorized access.
• Regular Security Audits: Our systems undergo regular penetration testing and security audits by qualified independent third parties.
• Incident Response: We maintain a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission within seventy-two (72) hours as required by law.
• Payment Security: Payment card transactions are processed by PCI-DSS Level 1 compliant payment processors. We do not store full card numbers on our own systems.

While we implement robust security measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your ibetph account and enable two-factor authentication to further protect your account.

7. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by ibetph:

• Right to be Informed: You have the right to know what personal information we collect about you and how it is used.
• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure or Blocking: You may request deletion or blocking of your personal data where processing is no longer necessary or lawful, subject to our legal retention obligations.
• Right to Object: You may object to processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding needs to fulfil legal obligations.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. Identity verification may be required before processing your request to protect account security.

8. International Data Transfers

ibetph is based in the Philippines and primarily processes data within the country. However, some of our third-party service providers may be located in or operate data centers outside the Philippines. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place, including contractual clauses that provide data protection standards equivalent to those required under Philippine law. We do not transfer personal data to countries or territories that do not provide an adequate level of data protection without implementing appropriate safeguards.

9. Cookies and Tracking Technologies

ibetph uses cookies and similar tracking technologies to enhance your experience on our platform. Here is a summary of how we use them:

9.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session management, login authentication, and security cookies. You cannot opt out of these without affecting platform functionality.
• Performance Cookies: Help us understand how players use ibetph, which pages are most visited, and where errors occur. This data is aggregated and anonymized.
• Functional Cookies: Remember your preferences such as language settings, display options, and betting configurations for a personalized experience.
• Marketing Cookies: Used to deliver relevant promotions and measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies via your browser settings.

9.2 Managing Cookies

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies will impair your ability to use certain features of ibetph, including logging in and completing transactions. Most modern browsers allow you to view, manage, and delete cookies through their privacy or settings menu.

10. Children's Privacy

ibetph services are strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gambling regulations. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected personal information from a person under 21, we will immediately delete that information and close the associated account. If you believe a minor has registered on our platform, please contact us at [email protected] immediately.

11. Third-Party Links and Services

Our platform may contain references to third-party services such as payment processors and game providers. These third parties have their own privacy policies, and ibetph is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you interact with in connection with using ibetph.

12. Changes to This Privacy Policy

ibetph reserves the right to update or modify this Privacy Policy at any time. We will notify you of material changes by posting a prominent notice on our platform and, where practicable, by sending an email notification to your registered email address at least fourteen (14) days before the changes take effect. Your continued use of ibetph after the effective date of any changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Data Protection Officer and Contact Information

ibetph has appointed a Data Protection Officer (DPO) responsible for overseeing our compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal information or this Policy, please contact our DPO through the following channels:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 on the ibetph platform
• Support Hours: 24 hours a day, 7 days a week

We are committed to resolving all privacy-related inquiries promptly, fairly, and in accordance with applicable Philippine data protection laws.